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Please select a support link on your account page at the bottom: https://fsg.one/questions.

Users of this website should always contact us via the personal link on their My Account page, as this allows us to assign the account or team directly and provide better and faster assistance. All relevant officials have access to that query and so the responsible person can be assigned more quickly and therefore respond faster.

If you do not have an account or have forgotten your login details, please use the contact option in the imprint.

Due to the high volume of spam, we have significantly increased the requirements on the email servers for incoming emails. If your emails do not get through, please use an established provider such as gmail.com or update your own e-mail server. We have set up the e-mail address fsg.autoreply@... with which you can test the delivery of your e-mails. You should receive a reply within a few seconds if the e-mail has passed through our spam filter. This address is not monitored.